Terms of Use — ASLIH

Working draft — 31 October 2026. To be validated before final publication.

These Terms of Use govern the ASLIH platform operated by EURL ASLIH, Fernand Ville, Oran 31000, Algeria (GPS: PCM8+FX6, Oran), contactable at info@aslihpro.com and +213 550 964 825. They apply to www.aslihpro.com, ASLIH User, ASLIH Pro and the provider web portal.

1. Purpose and role

ASLIH is a digital platform for discovering, connecting with and booking services offered by providers. Unless expressly stated for an offer, independent providers, not EURL ASLIH, perform the work. ASLIH supplies publishing, search, booking, tracking and support tools. These Terms do not guarantee a provider’s results.

2. Definitions

“Customer” means a person searching for or booking a service; “Provider” means a natural or legal person offering services; “Platform” means the listed apps and websites; “Booking” means a request or service agreement recorded on the Platform; “Offer” means a provider’s published description, price, availability and conditions.

3. Acceptance and applicable documents

Using account features requires acceptance of these Terms as applicable at the time of use or booking. The Privacy Policy separately explains data processing. Specific service, subscription and promotion conditions supplement these Terms. Mandatory Algerian law prevails in case of conflict.

4. Eligibility and accounts

Users must have legal capacity or necessary representative authorization. They must provide accurate, updated information and protect credentials. They are responsible for account activity except unauthorized use not attributable to them, and must promptly report suspicious access.

5. Customer obligations

Customers must accurately describe requests, supply a suitable service address when needed and provide contact details for arranging the work. They must honor appointments, safety rules and people on site, and must not make unlawful, dangerous or deceptive requests.

6. Provider obligations

Providers declare they are authorized to perform offered activities and hold necessary permits, qualifications, insurance and documents where required. They remain responsible for quality, compliance, safety, performance, tax and social obligations and customer contracts. Descriptions, prices, availability and service areas must be accurate and current. Prohibited offers and unprofessional treatment are forbidden.

7. Provider verification

ASLIH may request documents and perform identity or consistency checks where implemented. Profiles, ratings or verification badges do not constitute general certification, solvency guarantees or performance guarantees. ASLIH may remove inaccuracies or request additional documents.

8. Service areas and location

Offers may be shown according to the customer’s city, commune or wilaya and providers’ declared service areas. Display does not guarantee availability on a particular date. Precise service addresses are shared through bookings according to the actual service workflow.

9. Offers and prices

Providers set offer details and prices subject to Platform rules and law. Prices are in Algerian dinars (DZD) unless stated otherwise. Changes for diagnosis, materials, travel or extra work must be explained and agreed before billing. Discounts follow conditions shown at booking.

10. Bookings and performance

A booking request is not necessarily final confirmation; the interface shows its status and acceptance steps. Both parties must check date, place, price and scope before service. Material changes require agreement. The provider performs the service, without prejudice to ASLIH’s own legal duties.

11. Payments and invoicing

Only methods actually displayed at booking or subscription are available. Payment may go directly to a provider or through the designated payment processor. Applicable fees, taxes, commissions and invoicing terms must be disclosed before confirmation. No payment method is guaranteed to remain available.

12. Provider subscriptions and options

ASLIH Pro and the portal may offer plans, service quotas, visibility options and featured placements. The presented price, duration, limits, renewal, cancellation and restrictions apply. Featured placement does not guarantee bookings or income. Plan changes are communicated as required.

13. Cancellations, rescheduling and refunds

Cancellation, rescheduling, no-show and refund terms must be accessible before booking or payment and may vary by service and displayed conditions. Mandatory Algerian consumer rights remain unaffected. Disputes should be raised with support using booking references and relevant evidence.

14. Reviews and published content

Users are responsible for reviews, photos, descriptions and documents and must have the necessary rights and permissions. Defamatory, discriminatory, threatening, deceptive or privacy-infringing content is prohibited. ASLIH may moderate or remove unlawful or noncompliant content subject to applicable rights. Reviews express authors’ experiences, not ASLIH guarantees.

15. Prohibited conduct

Impersonation, fraudulent listings, exploiting vulnerabilities, bypassing security, unauthorized collection of user data, unlawful content and misuse of Platform functions are prohibited. Regulated activities require applicable authorizations and compliance.

16. Availability and changes

ASLIH strives for functioning services but does not promise uninterrupted availability. Maintenance, security, updates or external incidents may cause interruptions. Features may evolve subject to existing contractual and legal obligations.

17. Reports, support and disputes

Customers and providers may report problems, illegal content or incidents to info@aslihpro.com with supporting information. ASLIH may facilitate discussions or review information without necessarily replacing parties, authorities or courts. Clearly abusive reports may lead to measures.

18. Suspension and closure

ASLIH may restrict, suspend or close accounts for fraud, serious security risks, serious or repeated breaches or legal requirements. Where appropriate, reasons are given and users may respond. Closure does not automatically extinguish ongoing bookings, amounts owed or legally retained data.

19. Liability

Providers answer for their acts and services under applicable law; ASLIH answers for its own Platform-operator obligations. Nothing excludes liability or mandatory consumer rights that cannot lawfully be limited. Parties must reasonably mitigate incident consequences.

20. Intellectual property

The ASLIH brand, graphics, software, interfaces and Platform content are legally protected; unauthorized exploitation is prohibited. Users retain rights to their content and grant ASLIH a non-exclusive license to host, display and technically adapt it as necessary while published, subject to law.

21. Personal data

Processing related to accounts, bookings, payments, documents, reviews and communications is described in the ASLIH Privacy Policy. Requests: info@aslihpro.com.

22. Changes to the Terms

ASLIH may update Terms for legal, technical or commercial developments, updating the date and notifying significant changes when necessary. Existing transactions cannot be retroactively altered to a party’s detriment contrary to law.

23. Applicable law and disputes

Algerian law governs. Parties are encouraged to seek amicable resolution through ASLIH support. Otherwise competent courts are determined by applicable rules, preserving mandatory consumer protections.

24. Contact

EURL ASLIH — Fernand Ville, Oran 31000, Algeria. GPS: PCM8+FX6, Oran. Website: www.aslihpro.com. Email: info@aslihpro.com. Phone: +213 550 964 825.